Frequently asked questions

Will I see wild orangutans while jungle trekking in Bukit Lawang?


Clearly we cannot guarantee you will see wild orangutans, although they are quite often seen in this area. The more days trekking, the more likely you are to see wild oragutans. However, there are many semi-wild orangutans from the rehabilitation project, and these are very easy to see in the jungle.




Are the jungle treks suitable for families?


Yes, families often go on jungle treks here. If you inform us when you book, we can customise the trek to be a little easier if you wish. We advise that if you have children that are 6 or 7 years old, we will bring an additionl guide for added support. Children below 5 should not go to the jungle, there are other more suitable walks that we can arrange for families with very young children. Contact us to find out more.




Do I need to book jungle trekking in advance?


We recommend booking in advance to ensure you have a place, especially during high season (May-September). However, if you are booking last minute, send us a message and we will try our best to arrange for you.




Do you cater for vegetarians/vegans?


Yes, we can cater for all dietary needs, please inform us before your arrival.




How much does jungle trekking cost and what is included?


Please see our different jungle trekking options for the pricing. Included in ALL our treks are; fresh fruit platter, all necessary meals, guiding fee, national park permit, rafting- if stated in the tour description,




Can I enter the jungle without a guide?


No, you cannot go into the jungle without a guide. It would be very dangerous to do so as there are many wild animals and difficult paths so potentially easy to get lost. |Your guide should be registered by the guide association to ensure they are fully qualified.




Where can I leave my luggage while I am jungle trekking?


Many hotels allow you to leave your luggage, some ask for a small fee such as 20,000IDR.




How do I get to Bukit Lawang?


We offer private transport, tourist bus or you can choose the local buses. Whichever option you chose, we will meet you at the bus station to help you to your hotel. Just let me know the time of your arrival. Please contact us if you need any help arriving to Bukit Lawang.




Is there an ATM in Bukit Lawang?


There is no ATM in Bukit Lawang. So be sure to bring enough money, or you can use the various money exchange shops. If you need an ATM, you must travel 15 min to Bahorok. We can arrange a tuktuk to take you, or for a small petrol fee we can take you by motorbike.




We are only 2 people but most of the jungle trekking tours have a minimum of 3 people. What are our choices?


At Sumatra Orangutan Discovery we offer the option for two people to trek on the TWO DAY TREKKING at no additional charge. However, if you wish to trek for more days then you have two choices. You can join other guests and then you don't need to pay for three people, or if you want to stay as two people you need to pay for the price of three.




Do you provide insurance?


We do not provide insurance. All our guides are certified and trained to best ensure your safety, but it is your responsibility to purchase travel insurance if you wish to.




I am travelling alone, but most of the jungle treks have a minimum of 3 people. What can I do?


We offer the choice for one-person trekking (private trekking). The cost if 100 Euros for one day, or 180 Euros for two days or three days. We know how hard it is to find a group to join, so we try our best to ensure you also can go trekking. The other option would be that we can try and put you into another group if we have a booking on the same day, but we can't guarantee this. Contact us for more information.




How do I pay for the jungle trekking or any other activities I've booked?


We will require a deposit of 25% of the total costs before your arrival. This can be done via bank transfer to our UK bank account, or if necessary we allow paypal payments. The remaning balance you can pay cash upon your arrival in IDR or €. If you do not want to pay in cash you have the option to pay all by transfer before your arrival.




How do I chose a responsible trekking company in Bukit Lawang?


There are many trekking companies in Bukit Lawang, and many trekking guides that operate freelance. Therefore, it can be hard to know who is certified and which companies follow regulations. 1- Always ask the company if their guides are certified, and if you are unsure, ask to see their card. 2-Ask the company or guide what the jungle regulations are, and if they follow these. 3-Ask if they feed the orangutans, and check their photos online if they have any to see if there are videos or pictures of feeding. Feeding is not recommended as it can cause dependence, and orangutans and humans should keep their distance for health and safety. 4-Check if the company supports any local projects, or offers any donations on behalf of each booking. 5- Check what's included. Check that the national park permit is being paid, and ask to receive the permit paper if you are not sure. Everyone entering the jungle should purchase a permit. Contact us if you have any further questions




Is there malaria in Bukit Lawang?


Bukit lawang is not considered a malarial zone. Howver the possibility cannot be completely ruled out. Yu are best to avoid being bitten by wearing lose clothing, wearing repellent and sleepig with a mosquito net. Mosquitoes are most active during dusk and at night.




When is the best time of year to visit Bukit Lawang?


There are two seasons in Sumatra; dry season and wet season. Dry seasons if from May to September.. This time of year is quite hot and humid. This is the best time of year for trekking and seeing the Sumatran orangutan because the fruit trees ripen. There is still rain during dry season, however it usually rains in the evening or at night. the rain begins in September. Wet season still allows you to trek in the Gunung Leuser Park. However, expect more rain. It is usually fairly dry in the morning, with rain starting in the afternoon.




Important Documents


You will require your passport as your main means of identification. Hotels and accommodation will ask to see your passport to register your details. When you are trekking we advise you leave your passport at the hotel, or in a safety box.




What if I have medical emergency?


We highly recommend that you buy travel insurance before your departure as it is not offered by the trekking companies in Bukit Lawang. In the event of an emergency, there are additional support that the jungle guides work with that they can contact for support. Bukit Lawang has a small medical centre near the bus station, and the closest A&E hospital is Medan.




Where can I do my laundry?


There are many hotels and laudry services in Bukit Lawang. Per kilo the cost approximately 1 Euro




Can I drink tap water, how do I reduce plastic bottle consumption?


You can't drink tap water in Asia. you can drink bottled or purified water only. Many hotels and restaurants allow you to refill your bottle. However, the most ecological choice would be to purchase a water filter bottle. Here are our top 3 water filter bottle options: GRAYL Ultralight Water Purifier SurviMate Filtered Water Bottle BPA Free LifeStraw Go Water Filter Bottle




How can I protect the environement?


We are proud to say we are a sustainable trekking company. Please support us in our mission to save the environement. We kindly request that on your trip you take home non-biodegradable items such as batteries, flashlight bulbs etc. Keep this in mind when packing for your trip. Thank you




Should I give tips in Sumatra?


Tipping is at your own discretion and completely your choice. If you wish to tip your local guides or drivers, you can offer local currency, USD or Euro. Any tip will be appreciated.




Should I prepare physically for my trek?


If you chose to do a long trek, more than 2 days, it is advisable that you prepare physically for your trip. Keep in mind the heat and humidity here add to the difficulty of the trek. Your guide is able to alter the difficulty of your trek to some degree when possible, and you can take as many rests as you need. However, doing some light exercise before your arrival will help you prepare. 20-30 minutes, 3-4 times a day of moderate exercise if sufficient. We suggest hiking, walking, cycling and swimming.




What is the currency?


The local currency in Indonesia is ID- Indonesia Rupiah





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Sumatra Orangutan Discovery

Bukit Lawang, Sumatra

 

 

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